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Eltham Palace Surgery

Please ensure we have your most up to date mobile number We now send appointment reminders to your mobile phone via text message. If you wish to decline please alert a member of the Reception Team.

 

Here at Eltham Palace Surgery we will always try to offer you an appointment that is convienient for you. Appointments can be booked in person at our reception, via telephone or online

 

When you speak to one of our receptionists they will try to book you the most appropriate type of appointment with a Doctor or Nurse as appropriate.

 

 

Booking Appointments 

 

 

Call 020 8294 8150 and select option 1 for Appointments

 

 

Types of Appointments

 

 

We have a range of appointments available including appointments and telephone consultations.


 

Routine Appointments

 

These appointments can be booked up to 3 weeks in advance. Patients will be offered a routine appointment first. These appointments are for non-serious illnesses and chronic (long-term) disease reviews.

 

 

Semi-urgent (48 hour) Appointments 

 

These are appointments for the next two days.  They are for patients who cannot wait for a routine appointment. They can only be booked by a Doctor.

 

 

Urgent (same day) Appointments

 

These are same day appointments. They are for medical problems that have come on suddenly and cannot wait for 24 hours. It is for serious symptoms that have developed in the past week. These appointments cannot be used for chronic (long-term) health problems or administrative requests (Dr's letters, certificates, forms etc).

 

 

It is important that Urgent appointments are only used for truly urgent cases.

 

Patients should only request these appointments when their medical condition means they cannot wait for a routine appointment. If you request an urgent appointment and a clinician finds it to be inappropriate they can turn you away and ask you to rebook in a routine slot.

 

 

Telephone Consultations

 

These appointments are useful for situations where patients cannot get to the surgery for an appointment or where  they (or a Doctor/Nurse) feel that that the medical issue does not require a phsyical examination. 


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