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Eltham Palace Surgery

Please ensure we have your most up to date mobile number We now send appointment reminders to your mobile phone via text message. If you wish to decline please alert a member of the Reception Team.

Allocated Named GP

Allocated named GP for all registered patients


From 1 April 2015 all practices are required to provide all their patients with a named GP who will have a overall responsibility for the care and support that our surgery provides to them. If you wish to know who your named GP is please contact the surgery and if you have a preference as to which GP that is, the practice will make reasonable efforts to accommodate this.

New Annoucement Connect Care


Connect Care


In the past health and social care workers from the local organisations involved in your care
did not have a system in place to share important information about your care automatically.
This meant that GPs, hospital staff, district nurses, occupational therapists, and others

in your care did not always have immediate access to all the information needed to
provide timely and efficient care.
To address this, in 2015 we launched a new system of local electronic records; this system is
called Connect Care.
What is Connect Care?
Connect Care allows existing information to be securely viewed quickly and safely by staff directly involved
in your care, such as GPs, hospital staff, district nurses, occupational therapists and social workers. Connect
Care will not gather new information.
For example, if you go to A&E the staff who treat you will no longer have to spend time contacting
other organisations (such as GPs) to obtain relevant information about you, but will be able to view this
information through the Connect Care system. This will enable them to make more informed decisions
about your care and treatment in an emergency situation.
What will my Connect Care record include?
Connect Care will contain important information about you, including:
Your name, address and NHS number to help identify you correctly
Information about your appointments and hospital attendances
Medicines you are taking plus details of medication reactions and allergies
Test results
Who can view my Connect Care record?
Only authorised staff will have access to Connect Care. The information each person will see depends on
their role e.g. a social worker will not be able to see the same level of information as a GP.
We will ask your permission at the point of care before viewing your Connect Care record. If you are unable
to give permission, e.g. in an emergency, your care providers will only view your record if they believe it is
in your best interest.
For legal reasons, we are sometimes required to share information on your care. For more information, visit
Connect Care – how we use your information
For more information please go to:
Access to your Connect Care record is fully audited - who has looked at your record, what they looked
at, and when.
Connect Care is a local record and has no relation to the national systems e.g. Summary Care Record or Care
data. No data that can identify you will be shared with these or other third parties.
Do I have a choice?
You can choose to have a Connect Care record. If you would like one, you won’t need to do anything. It will
happen automatically.
You can opt out of having a Connect Care record. To find out what your options are, please visit
www.lewishamandgreenwich.nhs.uk/connectcare for more information. You can also call
020 8836 4592 if you do not have access to the internet.
You can opt back in again at any time should you change your mind.
Access to your Records
Under the Data Protection Act 1998 you are able to ask to see any information held about you. If you wish
to see the information held about you in Connect Care, please see the website for information on how you
can request this: www.lewishamandgreenwich.nhs.uk/connectcare
Which organisations are involved?
In October 2015 the organisations involved in sharing your information electronically are:
GP Practices in Lewisham and Greenwich
Lewisham and Greenwich NHS Trust
Oxleas NHS Foundation Trust
Lewisham Council (social care)
Royal Borough of Greenwich (social care)
Other local health and social care organisations may join in the future; an up-to-date list will be maintained
on the Connect Care website: www.lewishamandgreenwich.nhs.uk/connectcare.
Connect Care is supported by the NHS Clinical Commissioning Groups for Lewisham and Greenwich.
For more information please go to www.lewishamandgreenwich.nhs.uk/connectcare.

We have changed our opening hours



We have changed our opening hours. Due to patient demand we will now be open late on Thursdays (up to 7:30pm) instead of early on Wednesdays (7:00am).


These are our new opening hours:


  • Monday  8:00am to 6:30am
  • Tuesday 7:00am to 7:30pm
  • Wednesday 8:00am to 6:30pm
  • Thursday 8:00am to 7:30pm
  • Friday 8:00am to 6:30pm


You can find these revised opening hours on our Opening Hours page.


Latest Patient Participation Group annual report now available

We are pleased to announce that the 2017/2018 annual report from our Patient Participation Group (PPG) is available to download from the 'Our Documents' page.


We thank our PPG members for their help in compling this report. 

Changes to how the NHS handles your data


We would like to let our patients know about a recent change to how the NHS handles your data.


Please read the following extract from the NHS England's 'How information about you helps us to provide better care' document: 

''Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.


This information along with your postcode and NHS number but not your name, are sent to secure system where it can be linked with other health information.


This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.


You have a choice. If you are happy for your information to be used in this way you do not have to do anything.''

If you wish to stop your data being handed over please speak to a member of our reception staff. We can also provide you with the leaflet named above.


You can also visit the NHS Care Data page here to read more about this policy.

Eltham Palace Surgery passes Care Quality Commission inspection


We are pleased to announce that Eltham Palace Surgery has passed inspection by the Care Quality Commission for the year 2013.


The Care Quality Commission is the government body responsible for the regulation and inspection of all UK health and social services. 


In passing the inspection we have met 5 'essential' standards:

  1. Respecting and involving people who use services
  2. Care and welfare of people who use services
  3. Safeguarding people who use services from abuse
  4. Requirements relating to workers
  5. Assessing and monitoring the quality of service provision

Please click here to view our page on the Care Quality Commission website and download the report.

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