We provide comprehensive NHS primary care services to help you manage your health and wellbeing. We are based in the Eltham Community Hospital. You will find our reception desk by the main entrance. Please look for the Eltham Palace Surgery sign above the desk. People with disabilities can access all areas of the practice as we are on the ground floor of the building.

Our aim is to provide a high quality, caring and personal health care service to our whole patient population by:

• Putting our patients at the centre of what we do
• Having a highly qualified and trained multi-professional integrated primary healthcare team
• Offering our services in a safe, supportive and suitably equipped environment including using technological advances in health care systems for our patient’s benefit

We work very closely with our allied community nursing, health visiting and specialist teams to ensure your care is coordinated to the highest of standards. We welcome any comments or suggestions you may have. You can provide feedback online by completing the Feedback and Complaints triage.

An advocate is a person who speaks up for you and puts your case on your behalf.

An advocate is:

• Independent of social services and the NHS
• Not part of your family or one of your friends

An advocate’s role includes arguing your case when you need them to, and making sure health and social care services follow correct procedures.

They’re independent, so they represent your wishes without giving their personal opinion and without representing the views of the NHS or local authority.

An advocate might help you get information or go with you to meetings or interviews to support you.

Your advocate can also write letters on your behalf, or speak for you in situations where you don’t feel able to speak for yourself.

Find an Advocate

Advocacy services help people – particularly the most vulnerable in society – to:

• Access information and services
• Be involved in decisions about their lives
• Explore choices and options
• Defend and promote their rights and responsibilities
• Speak out about issues that matter to them

Further Information can be found on the “Someone to speak up for you (advocate)” page on the NHS website

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and encourages them to make improvements where possible.

They do this by inspecting services and publishing the results on their website: www.cqc.org.uk

You can use the results to help you make better decisions about the care you, or someone you care for, receives.

The Surgery is part of the South East London Clinical Commissioning Group.

The South East London CCG is a clinically led organisation responsible for planning, paying for and monitoring most of the health services in the six boroughs that it covers. Their greatest priority is to ensure that the 1.9 million people living in south east London experience the highest possible standard of care within the resources made available to them.

To find out more about the CCG, what they do and how you can get involved, visit their website: www.selondonccg.nhs.uk

All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the practice of Eltham Palace Surgery in the last financial year was £66,476 before tax and National Insurance.

This is for 2 GP Partners who worked in the practice for more than 6 months.

Disclaimer

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Eltham Palace Surgery is part of the Primary Care Network called Eltham PCN. This consists of five local practice who work Collaboratory to deliver enhanced access provision to our patient population.

As part of the PCN, each surgery will have services for their patients to access out of core working hours namely 18:30 – 20:00 weekday and 09:00 – 17:00 Saturdays. This provision is shared between the PCN practices.